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BICS Telephone Support Lines

I am writing to update you on the support offered by Barnet Integrated Clinical Services during the Covid-19 outbreak. As a service, we are continuing to offer telephone, skype and video support/interventions to vulnerable children, young people and families across the Borough. The ways in which we are offering support are outlined below;


Existing Telephone Support Lines:

We have set up a single point of contact for BICS Early Help services, which offers support to young people, families and carers who are struggling with mild to moderate social, emotional, behavioural and mental health difficulties. We are offering the following:

  1. Telephone support and consultation to professionals during this period. We can offer signposting, therapeutic support and advice where there are concerns around a child’s social, emotional, behaviour or mental wellbeing.
  2. We will also offer direct support, advice and guidance to families, young people and carers. Young people and/or their families/carers can call the single point of contact, and a clinician will return their call. The clinician will take information about the young person’s presenting need and offer advice/support accordingly.


Out of Hours Telephone Support Line:

From the 6th of July, as part of the BICS’ developing Covid response, we are extending our support line until 20:00 Monday to Friday. Barnet Council’s Mental Health First Aiders will be available between 17:00 – 20:00, offering a space for families or professional to share their concerns, reach out for some advice and gain access to the correct service. The Mental Health First Aiders will take the appropriate information and pass this onto the in-hours BICS team, who will then signpost the family (if required) to the appropriate service or consider offering a direct intervention within BICS.


We hope, as we start to return to work in person, this extended support line will ensure that parents/carers and guardians can still access the correct support.


You, colleagues or families can access the support by phoning 079260 85495 9am to 8pm. Our admin team will take some brief details about the young person, and a clinician will call you back as soon as possible.


Referral Processes:

During Covid, we have continued to offer 1:1 parent, child and adolescent interventions across the Borough. We continue to accept new referrals from a range of partners, including schools/educational settings, early help workers, social workers, GPs and charity partners, alongside accepting self-referrals from parents/carers.

If you are uncertain about a referral, please call the number above and we can support you through this process.

To make a referral, please use Barnet’s Universal Plus Form which can be found here:


For more information about BICS, our offer and the types of presentations we work with, please check out our website:


If you have any questions, please do not hesitate to contact us,


Kind regards,


Dr Anindita Sarkar

Clinical lead, Barnet Integrated Clinical Service